Privacy Policy

J&N Window Cleaning — San Antonio, TX
Last updated: June 5, 2026

1. Who We Are

J&N Window Cleaning is a residential and commercial exterior cleaning company serving the San Antonio, TX metropolitan area. We offer window cleaning, pressure washing, soft washing, gutter cleaning, solar panel cleaning, and related services.

2. Information We Collect

When you contact us by phone or text message, we may collect:

Name — to address you personally and identify your account.
Phone number — to communicate with you about appointments and services.
Email address — if you choose to provide it, for estimates and receipts.
Service address — to schedule and perform the requested service.
Service details — the type of service requested, preferred dates, and any notes you provide.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

Scheduling and confirming appointments.
Sending appointment reminders and follow-up messages via SMS.
Following up on missed calls.
Providing quotes and estimates for our services.
Communicating about your scheduled services.

4. SMS Messaging & Consent

By calling our business phone number and providing your phone number, you consent to receive transactional SMS messages related to your service inquiry, including:

Appointment confirmations
Missed call follow-ups
Quote and estimate notifications

Message frequency: Message frequency varies based on your interactions with us. Typically 1–3 messages per service inquiry.

Message and data rates may apply.

To opt out: Reply STOP to any message to unsubscribe. You will receive a one-time confirmation and no further messages.

To get help: Reply HELP for assistance, or contact us at (866) 507-8399 or jandnwindowcleaning@gmail.com.

5. Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes. We may share your information only with:

Service providers — such as our phone and messaging platforms (Twilio), solely to deliver our communications to you.
Legal requirements — if required by law, regulation, or legal process.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or destruction. Your data is stored securely and access is limited to authorized personnel only.

7. Data Retention

We retain your information for as long as necessary to provide our services and maintain our business records. You may request deletion of your data at any time by contacting us.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you.
Request correction or deletion of your personal information.
Opt out of SMS communications at any time by replying STOP.

9. Contact Us

If you have questions about this privacy policy or your personal information, contact us:

Phone: (866) 507-8399
Email: jandnwindowcleaning@gmail.com
Service area: San Antonio, TX and surrounding areas (40-mile radius from Alamo Ranch)

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.